About

From corporate boardrooms to building AI for small business.

Derrick Wong, Founder of Pilar Built

My Story

I spent twenty years inside Australia's biggest companies — Nestle, American Express, Toyota, Commonwealth Bank, Optus, News Corp. I led teams, ran operations, and solved the kinds of problems that keep executives awake at night.

But I didn't come from technology. I came from business. From understanding how organisations actually work — the messy reality of processes, people, and priorities that no software pitch ever captures.

When AI arrived, I didn't see a technical revolution. I saw a business one. I saw that the same problems I'd spent decades solving — inefficiency, information overload, too many tasks and not enough hours — finally had a different kind of answer.

So I built an AI operating system for my own consultancy. Automated my own workflows. Proved it worked. And then I asked: what if every small business could do this?

That's Pilar Built.

I'm also a certified professional coach. Because bringing AI into a business isn't just about technology — it's about change, confidence, and meeting people where they are. That's what I do.

Our Philosophy

Three pillars. One foundation.

"Pilar" means pillar. We're the foundation your AI strategy is built on.

Stability

We start with what already works in your business. AI should enhance your operations, not replace what's working. Every recommendation is grounded in your reality.

Support

We carry the technical weight so you don't have to. You focus on running your business. We handle the AI — the research, the setup, the integration, the troubleshooting.

Elevation

We lift your business with AI that actually makes a difference. Not hype, not theory — measurable improvements in time saved, costs reduced, and revenue grown.

Experience Across

Nestle Amex Toyota News Corp CBA NAB Westpac NSW Gov Optus

Want to work together?

I'd love to hear about your business. Request a callback and let's start a conversation.

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